We are more than just an online database. We provide you with the tools and resources you need to find the perfect match for your family. The only thing harder than locating the perfect nanny or caregiver, is getting to know them. Our detailed profiles provide you with detailed information allowing you to pre-screen the candidates well before you begin the interview process. NannyNanny.ca has placements consultants, customer service representatives, and immigration specialists available to provide you with expert guidance during your search. Give us a try!

No. It is not necessary to request references and background checks – although we highly recommend them! It is important to verify that the potential caregiver you are going to hire for your loved ones is well qualified and experienced. Verifying references and obtaining detailed information about your caregiver is crucial, and will provide you peace-of-mind.

In Canada, you may request a criminal background check at your local police station or private accredited fingerprinting agency. Conducting a background check on a nanny or caregiver can provide you additional peace of mind. Depending on the police jurisdiction, a fee may be required. Check references while waiting for the results of the criminal background check, this can save you some time.

Yes! We love referrals! We love them so much that we will give you 50% off your next subscription to our website. Simply refer a friend to NannyNanny.ca and send an email to referrals@nannynanny.ca notifying us at least 24 hours prior to their subscription. We will reply to you with further instructions.

We are always here to help! The most efficient way to receive support is to submit a Support Ticket through our online ticketing system. While logged into your account, click on “Submit Support Ticket” located in the Support Centre. Our representatives will respond to your ticket as soon as possible (typically within 1 business day). Click on “View Support Tickets” to view past correspondence and the most current reply from our staff.

Of course you may! Our staff is available by telephone Monday thru Friday, 10am until 6pm eastern standard time (EST). If you encounter an issue or have any questions not within our hours of operation, please submit a support ticket.

We are glad you are enjoying the service! If your subscription term has not yet expired but you would like to extend it, please log into your account and select “Extend My Subscription”. Select another subscription term and complete the billing information. You will be able to view your account history by selecting “Account Information”.

At this time we accept Visa, MasterCard, American Express, and JCB credit cards only.

Log into your account and select “Account Information”. At the top right corner, click on “Billing Information”. This page will allow you to update your credit card or billing address information.

We are happy to provide you with a discount on our service! Upon registration or renewal of your subscription you will be asked if you have a promotional code. Input the code in the appropriate field and click “Apply Code”. You will see the discount applied to your purchase.

The first thing you want to do is to create your Family Profile. By creating your Family Profile, our system will automatically match your requirements with the caregivers registered in our directory. You will be able to browse through the recommended candidates, or begin searching on your own. If you would like to search through the caregivers, you may use the basic search function located at the top of the site. Once you’ve begun the basic search you will be able to use the Advanced Search filters to conduct a more thorough search. If you know exactly what you are looking for you may use the Keyword search bar. Good luck!

NannyNanny.ca allows you to add candidates whom you may be interested in to you Interview List. After having added candidates to this list you may print it for your records. Your interview list is saved to your account and may be accessed until the end of your subscription.

You must be subscribed to NannyNanny.ca. After conducting a search, an “Add to Interview List” button will be available on both the search results page as well as on each candidates profile page.

When subscribed and logged in to NannyNanny.ca, you may access contact information to nannies and caregivers listed in the directory. On the Search Results page, near each listing, you may click on “View Full Profile” to access each candidate. When previewing a profile, on the Personal Information tab, you will see a blue box titled Contact Information containing a candidate’s phone number(s) and email address.

We are sorry you’re having trouble! If you’ve been trying to search for caregivers and you’ve been having little luck, try conducting a more basic search instead of a more refined or advanced one. By conducting a more basic search you will see ALL of the caregivers located in your area or surrounding cities. If you’re still having trouble, keep in mind that there is currently a shortage of nannies and caregivers in Canada. You always have the option of sponsoring a nanny/caregiver from abroad. If you would like to find out more information about hiring from abroad, please contact our customer service representatives by calling 1-888-89-NANNY (62669).

Don’t sweat it! We will send you your password. In any sign-in box you will find a “Forgot Password?” link. Click this link and input the email address you used upon registration. Check your inbox for your password. TIP: Remember to check your spam folder!

Log into your account and select “Change My Password”. You will be asked to provide your current (old) password and a new password you would like to use. Note: Combining letters with numbers increases the security level of your password.

We are sorry to see you leave us. What can we do to make your experience better? Send an email to management@nannynanny.ca and we will do whatever it takes to keep you! Alternatively, to cancel your subscription, you will need to log in to your account and click on “Account Information” and then click on “Cancel Subscription”.

NannyNanny.ca is Canada’s leading caregiver search engine. This service is used by families across Canada who require the services of a nanny or caregiver. NannyNanny.ca is not a placement agency as we do not send candidates to families and we do not refer names to members. As a nanny or caregiver you can post your profile, including your contact information, as well as a description of your experience and qualifications and skills. Once you are registered, your profile will be listed in the database of nannies and caregivers where families have access to your information. Families may contact you by telephone or e-mail to schedule interviews. Good Luck!

NannyNanny.ca is Canada’s leading caregiver directory. Employers from across Canada use this website to locate caregivers in their area. If you are looking for a job we recommend that you register online. This service is provided free for employees looking for work. To register, begin by clicking on the “Nanny Registration” link at the top of the website.

Nothing! It is completely free to nannies and caregivers.

Absolutely not! You just have to be over the age of 18. Caregivers of all ages are welcome to register.

Yes of course!

Yes, but with one condition – you must be qualified to apply for a work permit under the Live-In Caregiver program. Citizenship and Immigration Canada requires that applicants meet certain requirements. To find out if you qualify, you may click on the link “LICP Requirements” under the For Caregivers category at the bottom of the website.

The Live-In Caregiver Program (LICP) is a program established by Citizenship and Immigration Canada (CIC) to help fill the shortage of personal care in Canada. The program enables foreign workers who meet the requirements set by CIC to receive work authorization to come and work in Canada. Those who complete at least 24 months within 48 months of full-time paid employment in Canada may qualify to apply for permanent residence to Canada. For more information on the Live-In Caregiver Program please visit the link “Live-In Caregiver Program” under the “For Caregivers” category located at the bottom of the website.

No. You will each need to register for your own account. There is no fee for nannies and caregivers to register; you only need an active e-mail address, and one account can be registered to any one e-mail address.

Only families that have paid to use the service have access to your telephone number and e-mail address. No other personal information is provided.

NannyNanny.ca does not provide employers (or any third parties) with any sensitive or confidential information. Your profile will contain information related to your education history, as well as your work experience. Employers who are registered with NannyNanny.ca have access to your contact information. Employers are provided strictly with your telephone number(s) and email address in order to contact you directly about potential employment.

Yes! Since employers have hundreds, sometimes thousands, of nannies and caregivers to browse through it is to your benefit to stand out. Employers feel more comfortable when they are able to match a profile with a face, therefore we recommend that you upload a photo of yourself. Since you may add up to three (3) photos to your profile, we also recommend that you include a photo with a family member or someone you previously cared for.

You will need to log into your account and select “Edit my profile”. Click on “Upload photo”. Select “Browse” and select the photo you wish to upload. Use the selection tool to select the portion of the photo you would like to show, then click on SAVE. You may add maximum of (3) photos.

There are several recommendations we can make in order for you to improve your chances of securing a job offer. Show that you are well-prepared by getting certified in CPR, training in first aid, or an equivalent course. Some caregivers also get licensed, bonded and insured to show that they trustworthy. There are families in Canada who own a pool, so you may want to have some basic training in the water as well. You may want to sign up for more than one type of care; the more searches you appear in will increase your visibility to employers. Spread the word! The more caregivers we have listed on our site the more jobs that there will be. So let all those busy adults in your social circle, at work, in the neighbourhood, at the grocery store – know about NannyNanny.ca.

You must log into your profile. Once you are logged in, click on “Un-Publish” my profile. You may always return to “Publish” your profile if you require this service in the future.

You must log into your profile. Once you are logged in, click on “Publish” my profile.

Not a problem! Click on the Sign In button located at the top right of the website. Select “Sign In as a Nanny” and click on “Forgot Password”. Enter the e-mail address you used at the time of your initial registration and we will send you further instructions by email.

You simply must use the Sign-In button located at the top right side of the web page to log into your account. Once you’ve logged in click on the “Update my Profile” button.

Of course you may! Our staff is available by telephone Monday thru Friday, 10am until 6pm eastern standard time (EST). If you encounter an issue or have any questions not within our hours of operation, please send an e-mail to info@nannynanny.ca.